Visit builders24.net/quote and complete the project request form. Include your project type, location, scope and any relevant drawings or photos. Our team reviews all requests and responds within 1 business day.

Timelines vary by project scope. A single room renovation may take 1-2 weeks. A new home build typically takes 3-6 months. A commercial development can take 6-18 months. Your project proposal will include a detailed timeline.

Builders24 operates across multiple African markets. Coverage varies by service type and location. When submitting a quote request, include your location and we will confirm availability in your area.

Submit a support ticket under Construction Services with your job reference number, a description of the issue and photos if available. Our team will review within 1 business day and arrange a site visit or remedy as needed.

For larger projects that require building plan approval or local authority permits, we can assist with the submission process. This is discussed during the quoting stage. Additional fees may apply depending on the scope.

Yes. For urgent plumbing emergencies, submit a High priority ticket under Plumbing Services and a member of our team will contact you within the hour during business hours.

Check your circuit breaker first — a tripped breaker is the most common cause. If the breaker is fine, check the geyser isolation switch. If both are on and there is still no hot water, submit a ticket under Plumbing Services.

Signs include an unexplained increase in your water bill, damp patches on walls or ceilings, the sound of running water when no taps are open, or a meter that keeps moving when all water is off.

A standard bathroom renovation typically takes 5-10 working days depending on size and specification. Delays can occur if custom fittings or materials need to be ordered. We will confirm a timeline in your project proposal.

A COC is a legal document confirming your electrical installation complies with applicable standards. It is required when selling a property, for insurance purposes and after major electrical work.

A standard residential solar installation typically takes 1-2 days. Larger commercial systems may take 3-5 days. Grid-tied systems require a grid application which can add 4-8 weeks depending on your municipality.

Check that the inverter is powered on and that the battery is charged. If the system appears normal but is not switching over, check the inverter display for fault codes. Submit a High priority ticket under Electrical Services with the fault code and model number.

For off-grid systems, no permission is typically required. For grid-tied systems you need to notify your municipality and apply for a Small Scale Embedded Generation (SSEG) permit. We handle this process as part of the installation package.

Move any furniture or valuables away from the affected area and place containers to catch water. Do not attempt to go onto the roof yourself. Submit a High priority ticket under Roofing Services with photos of the leak area.

Signs that indicate replacement may be needed include widespread corrosion, multiple failed repair attempts, sagging structure or a roof older than 25 years. We provide a free inspection report that clearly recommends repair or replacement.

Quality waterproofing systems typically last 8-15 years depending on the product used and the roof type. Torch-on bitumen systems tend to last longer than acrylic coatings. We provide a workmanship warranty on all waterproofing applications.

Yes. We recommend replacing gutters when replacing the roof to avoid call-back costs. This can be included in your roofing quote — simply mention it when requesting a quote or in your support ticket.

Check your spam or junk folder first. If it is not there, log into your account at builders24.net/account to check your order history. If the order does not appear, submit a ticket under Online Shop with your name and the date of purchase.

Orders can be amended or cancelled within 2 hours of placement provided they have not been picked or dispatched. Submit a High priority ticket under Online Shop immediately with your order number. Once dispatched you will need to follow the returns process.

If an item becomes unavailable after your order is placed we will contact you by email within 1 business day with options — a substitute product, an updated lead time or a full refund for that line item.

We accept PayFast (ZAR), PayPal (USD, GBP, EUR) and EFT bank transfer. Card payments are processed through PayFast and PayPal secure gateways. We do not store card details.

Standard delivery within South Africa is 3-7 business days. Cross-border deliveries within Africa are 7-21 business days depending on country. Express delivery options are available at checkout for eligible products and locations.

If your tracking has not updated in 3 business days, submit a ticket under Delivery with your order number and tracking number. We will investigate with our logistics partner and provide an update within 1 business day.

Take photos of the damaged packaging and goods immediately. Do not discard the packaging. Submit a ticket under Delivery within 48 hours of receipt with your order number and photos. We will arrange a replacement or refund as appropriate.

Address changes can only be made before an order is dispatched. Submit a ticket under Delivery immediately with your order number and new address. Once dispatched, address changes are not possible for the current shipment.

Submit a ticket under Returns and Refunds with your order number, the item(s) you wish to return and the reason. We will confirm eligibility and provide a return authorisation and instructions within 1 business day.

Items can be returned within 14 days of delivery. Items must be unused, in their original packaging and in resaleable condition. Cut-to-size materials, custom orders and consumables cannot be returned.

Refunds are processed within 5-7 business days of receiving and inspecting the returned item. PayPal refunds reflect in 3-5 business days. PayFast and EFT refunds may take 5-7 business days depending on your bank.

Yes. If you would prefer an exchange, indicate this in your return ticket. Subject to stock availability we will arrange a replacement to be shipped once we receive your return.

Builders24 Imports handles B2B wholesale import procurement of building materials, hardware and construction supplies from international suppliers. We manage sourcing, quality checks, shipping, customs clearance and last-mile delivery. Visit builders24imports.com for our full catalogue.

Minimum order quantities vary by product category. Most categories have a minimum order value of USD 5,000. Contact our imports team at builders24imports.com or submit an Import Services ticket for specific product MOQs.

Lead times depend on origin, product type and shipping method. Sea freight from China typically takes 25-45 days. Air freight is 5-10 days. We provide a confirmed lead time and shipping schedule when your order is confirmed.

Yes. Builders24 Imports handles full customs clearance, import duties and port handling as part of our DDP (Delivered Duty Paid) service. All duties and taxes are included in your quoted price with no surprise charges on arrival.

Builders24 Distribution handles the sourcing and export of African produce, raw materials and construction products to international buyers. We manage sourcing, quality control, packaging, documentation and shipping. Visit builders24distribution.com for more information.

We export to buyers globally including Europe, the Middle East, Asia and the Americas. Eligibility depends on the product category and destination country import regulations. Submit an Export Services ticket to discuss your specific requirements.

Yes. For agricultural produce exports we manage phytosanitary inspection and certification as part of our export service. All required certifications are included in your export documentation package.

Visit builders24.net/contractors/apply and complete the online application. You will need to provide your trade registration, relevant certifications, proof of insurance and your service area. Applications are reviewed within 5 business days.

Payments are made by EFT within 7 business days of a completed and signed-off job. Contractors must submit a tax invoice via the contractor portal. Payment queries should be submitted via the Contractor Support ticket category.

Submit a ticket under Contractor Support with your job reference number, invoice number and the expected payment date. Our finance team will investigate and respond within 2 business days.

Yes. If you are registered and operating in multiple markets you can indicate this in your contractor profile. Cross-border jobs are subject to local compliance requirements in each country.

Submit a High priority ticket under Billing and Payments immediately with your name, email, the amount charged and the date. Include a screenshot of the charge from your bank or PayPal. We will investigate and process a refund within 2 business days if the order failed.

Yes. VAT invoices are generated automatically for all South African orders. If you need a VAT invoice for a specific order, submit a ticket under Billing and Payments with your order number and registered company or VAT number.

Common reasons include insufficient funds, a card that does not support online transactions, a bank that blocks international payments or a PayPal account issue. Try an alternative payment method or contact your bank. If the problem persists, submit a ticket under Billing and Payments.

Try resetting your password at builders24.net/account/reset. If you do not receive the reset email within 5 minutes, check your spam folder. If the problem persists, submit a ticket under My Account with the email address you registered with.

Log in and go to Account Settings. Enter your new email address and confirm. A verification email will be sent to your new address. Click the link to confirm the change. If you cannot access your account, submit a ticket under My Account.

Submit a ticket under My Account requesting account deletion. We will verify your identity and process the deletion within 5 business days. Note that deleting your account removes access to all order history, invoices and ticket history.

Yes. Builders24 complies with POPIA and applicable data protection laws. Your data is stored securely and never sold to third parties. Read our full Privacy Policy at builders24.net/privacy.