Support Center \u2014 Builders24<\/title>\r\n<meta name=\"theme-color\" content=\"#0D1B3E\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Archivo:wght@400;500;600;700;800&family=Archivo+Narrow:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n\/* Scoped to #b24sp so nothing here can restyle the WordPress site around it. *\/\r\n#b24sp{\r\n --sp-navy:#091430; --sp-orange:#F0A500; --sp-border:rgba(255,255,255,0.18);\r\n --sp-green:#4ADE80; --sp-green-bg:rgba(34,197,94,0.20); --sp-red:#FF8080;\r\n }\r\n#b24sp, #b24sp *{box-sizing:border-box; margin:0; padding:0;}\r\n#b24sp{\r\n font-family:'Archivo Narrow', sans-serif; color:#fff; -webkit-font-smoothing:antialiased;\r\n background-image:linear-gradient(rgba(8,17,40,0.5), rgba(8,17,40,0.65)), url('https:\/\/app.builders24.net\/assets\/support.png');\r\n background-size:cover; background-position:center; background-attachment:fixed; background-repeat:no-repeat;\r\n background-color:#0a1530;\r\n }\r\n#b24sp a{ text-decoration:none; 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}\r\n#b24sp .sp-faq-body{ padding:0 0 16px; }\r\n#b24sp .sp-num{ display:block; padding:12px 14px; margin-top:10px; border-radius:10px; border:1px solid var(--sp-border); background:rgba(255,255,255,0.06); }\r\n#b24sp .sp-num:first-child{ margin-top:0; }\r\n#b24sp .sp-num small{ display:block; font-size:12.5px; margin-bottom:3px; }\r\n#b24sp .sp-num b{ font-size:16px; }\r\n#b24sp .sp-num:hover{ background:rgba(255,255,255,0.12); }\r\n<\/style>\r\n<\/head>\r\n<body>\r\n<div id=\"b24sp\">\r\n<div class=\"sp-page\">\r\n <div class=\"sp-crumb\">Home › Support Center<\/div>\r\n <h1 class=\"sp-title\">Support Center<\/h1>\r\n <p class=\"sp-sub\">Having a problem or need a hand? Send us your request and our team will get back to you.<\/p>\r\n\r\n <div class=\"sp-layout\">\r\n <div class=\"sp-glass sp-form\" id=\"spFormCard\">\r\n <div id=\"spFormView\">\r\n <div class=\"sp-h2\">Submit a support request<\/div>\r\n <div class=\"sp-hint\">Tell us what's wrong. The more detail you give, the faster we can help.<\/div>\r\n\r\n <div class=\"sp-field\">\r\n <span class=\"sp-lbl\">What is it about? <i>*<\/i><\/span>\r\n <div class=\"sp-cats\" id=\"spCats\" role=\"radiogroup\" aria-label=\"Category\">\r\n <button type=\"button\" class=\"sp-cat sp-on\" role=\"radio\" aria-checked=\"true\" data-cat=\"Orders & Shipping\"><span>\ud83d\ude9a<\/span>Orders & Shipping<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Billing & Payments\"><span>\ud83e\uddfe<\/span>Billing & Payments<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Returns & Refunds\"><span>\u21a9\ufe0f<\/span>Returns & Refunds<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Account & Settings\"><span>\u2699\ufe0f<\/span>Account & Settings<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Business Assistance\"><span>\ud83c\udfe2<\/span>Business Assistance<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Supplier Assistance\"><span>\ud83e\udd1d<\/span>Supplier Assistance<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Other\"><span>\ud83d\udcac<\/span>Other<\/button>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"sp-field\">\r\n <label class=\"sp-lbl\" for=\"spSubject\">Subject <i>*<\/i><\/label>\r\n <input class=\"sp-input\" id=\"spSubject\" type=\"text\" maxlength=\"120\" placeholder=\"Briefly, what do you need help with?\">\r\n <\/div>\r\n\r\n <div class=\"sp-field\">\r\n <label class=\"sp-lbl\" for=\"spMessage\">Describe the issue <i>*<\/i><\/label>\r\n <textarea class=\"sp-input\" id=\"spMessage\" maxlength=\"2000\" placeholder=\"What happened, and what did you expect? Include any order, quote or payment number.\"><\/textarea>\r\n <div class=\"sp-count\" id=\"spCount\">0\/2000<\/div>\r\n <\/div>\r\n\r\n <div class=\"sp-err\" id=\"spErr\"><\/div>\r\n <button class=\"sp-btn\" id=\"spSubmit\" type=\"button\">Submit Request<\/button>\r\n <\/div>\r\n\r\n <div class=\"sp-done\" id=\"spDone\" style=\"display:none;\">\r\n <div class=\"sp-tick\">✓<\/div>\r\n <h2>Request received<\/h2>\r\n <p>Thank you. Your reference is <b id=\"spRef\"><\/b>. Our team will reply, and you can follow the conversation in your messages.<\/p>\r\n <div class=\"sp-done-btns\">\r\n <a class=\"sp-btn\" href=\"https:\/\/app.builders24.net\/retail\/messages.html\">View my tickets & messages<\/a>\r\n <button class=\"sp-btn sp-btn-alt\" id=\"spAgain\" type=\"button\">Submit another request<\/button>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <aside class=\"sp-side\">\r\n <div class=\"sp-glass sp-faq\">\r\n <details>\r\n <summary>Contact us in South Africa<\/summary>\r\n <div class=\"sp-faq-body\">\r\n <a class=\"sp-num\" href=\"tel:+27872654009\"><small>SA National Call Center<\/small><b>+27 87 265 4009<\/b><\/a>\r\n <a class=\"sp-num\" href=\"https:\/\/wa.me\/27640015113\" target=\"_blank\" rel=\"noopener\"><small>WhatsApp only<\/small><b>+27 64 001 5113<\/b><\/a>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>Contact us in Zimbabwe<\/summary>\r\n <div class=\"sp-faq-body\">\r\n <a class=\"sp-num\" href=\"tel:+263786261921\"><small>Call<\/small><b>+263 78 626 1921<\/b><\/a>\r\n <a class=\"sp-num\" href=\"https:\/\/wa.me\/263786261921\" target=\"_blank\" rel=\"noopener\"><small>WhatsApp<\/small><b>+263 78 626 1921<\/b><\/a>\r\n <\/div>\r\n <\/details>\r\n <\/div>\r\n <div class=\"sp-glass sp-card\">\r\n <h3>Already sent a request?<\/h3>\r\n <p>Your tickets, replies and conversations with our team live in your messages.<\/p>\r\n <a class=\"sp-link\" href=\"https:\/\/app.builders24.net\/retail\/messages.html\"><span>Go to my messages<\/span><span>→<\/span><\/a>\r\n <\/div>\r\n <div class=\"sp-glass sp-card\">\r\n <h3>Popular help topics<\/h3>\r\n <p>Pick a topic and we'll set up your request for you.<\/p>\r\n <button class=\"sp-topic\" type=\"button\" data-cat=\"Orders & Shipping\"><div class=\"sp-topic-ic\">\ud83d\ude9a<\/div><div><b>Track my order or shipment<\/b><small>Updates on your deliveries<\/small><\/div><\/button>\r\n <button class=\"sp-topic\" type=\"button\" data-cat=\"Returns & Refunds\"><div class=\"sp-topic-ic\">\u21a9\ufe0f<\/div><div><b>Returns & refunds<\/b><small>Returns and refund requests<\/small><\/div><\/button>\r\n <button class=\"sp-topic\" type=\"button\" data-cat=\"Billing & Payments\"><div class=\"sp-topic-ic\">\ud83e\uddfe<\/div><div><b>Invoices & payments<\/b><small>Billing and payment help<\/small><\/div><\/button>\r\n <\/div>\r\n <\/aside>\r\n <\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/@supabase\/supabase-js@2\"><\/script>\r\n<script src=\"https:\/\/app.builders24.net\/guest-cart.js\"><\/script>\r\n<script src=\"https:\/\/app.builders24.net\/b24app.js\"><\/script>\r\n<script>\r\n(async function(){\r\n var $ = function(id){ return document.getElementById(id); };\r\n var category = 'Orders & Shipping';\r\n\r\n \/\/ No forced redirect: the page always loads. A login is only asked for when someone submits a request.\r\n var session = null;\r\n try { var res = await sb.auth.getSession(); session = res && res.data && res.data.session; } catch (e) {}\r\n var uid = session ? session.user.id : null;\r\n if (typeof updateCartBadge === 'function') updateCartBadge();\r\n\r\n function pick(cat){\r\n category = cat;\r\n document.querySelectorAll('.sp-cat').forEach(function(b){\r\n var on = b.getAttribute('data-cat').replace(\/&\/g,'&') === cat;\r\n b.classList.toggle('sp-on', on);\r\n b.setAttribute('aria-checked', on ? 'true' : 'false');\r\n });\r\n }\r\n document.querySelectorAll('.sp-cat').forEach(function(b){ b.onclick = function(){ pick(b.getAttribute('data-cat').replace(\/&\/g,'&')); }; });\r\n document.querySelectorAll('.sp-topic').forEach(function(b){\r\n b.onclick = function(){\r\n pick(b.getAttribute('data-cat').replace(\/&\/g,'&'));\r\n $('spFormCard').scrollIntoView({ behavior:'smooth', block:'start' });\r\n setTimeout(function(){ $('spSubject').focus({ preventScroll:true }); }, 350);\r\n };\r\n });\r\n $('spMessage').addEventListener('input', function(){ $('spCount').textContent = this.value.length + '\/2000'; });\r\n\r\n $('spSubmit').onclick = async function(){\r\n var btn = this, err = $('spErr');\r\n var subject = $('spSubject').value.trim(), message = $('spMessage').value.trim();\r\n err.textContent = '';\r\n if (!subject) { err.textContent = 'Please enter a subject.'; $('spSubject').focus(); return; }\r\n if (!message) { err.textContent = 'Please describe the issue.'; $('spMessage').focus(); return; }\r\n if (!uid) { err.innerHTML = 'Please <a href=\"https:\/\/app.builders24.net\/login.html?redirect_to=' + encodeURIComponent('\/support.html') + '\" style=\"text-decoration:underline;font-weight:800;\">log in or create an account<\/a> to submit a request. You can also use the numbers above.'; return; }\r\n btn.disabled = true; btn.textContent = 'Submitting\u2026';\r\n var r = await sb.from('support_tickets').insert({ user_id:uid, subject:subject, message:message, category:category }).select('id').single();\r\n btn.disabled = false; btn.textContent = 'Submit Request';\r\n if (r.error || !r.data) { err.textContent = 'Your request could not be submitted. Please try again.'; return; }\r\n $('spRef').textContent = '#' + String(r.data.id).slice(0,8).toUpperCase();\r\n $('spFormView').style.display = 'none';\r\n $('spDone').style.display = '';\r\n $('spFormCard').scrollIntoView({ behavior:'smooth', block:'start' });\r\n };\r\n\r\n $('spAgain').onclick = function(){\r\n $('spSubject').value = ''; $('spMessage').value = ''; $('spCount').textContent = '0\/2000'; $('spErr').textContent = '';\r\n $('spDone').style.display = 'none';\r\n $('spFormView').style.display = '';\r\n $('spSubject').focus();\r\n };\r\n})();\r\n<\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Center \u2014 Builders24 Home › Support Center Support Center Having a problem or need a hand? Send us your request and our team will get back to you. Submit a support request Tell us what’s wrong. The more detail you give, the faster we can help. What is it about? * \ud83d\ude9aOrders & Shipping \ud83e\uddfeBilling & Payments \u21a9\ufe0fReturns & Refunds \u2699\ufe0fAccount & Settings \ud83c\udfe2Business Assistance \ud83e\udd1dSupplier Assistance \ud83d\udcacOther Subject * Describe the issue * 0\/2000 Submit Request ✓ Request received Thank you. Your reference is . Our team will reply, and you can follow the conversation in your messages. View my tickets & messages Submit another request Contact us in South Africa SA National Call Center+27 87 265 4009 WhatsApp only+27 64 001 5113 Contact us in Zimbabwe Call+263 78 626 1921 WhatsApp+263 78 626 1921 Already sent a request? Your tickets, replies and conversations with our team live in your messages. Go to my messages→ Popular help topics Pick a topic and we’ll set up your request for you. \ud83d\ude9aTrack my order or shipmentUpdates on your deliveries \u21a9\ufe0fReturns & refundsReturns and refund requests \ud83e\uddfeInvoices & paymentsBilling and payment help<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-153393","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages\/153393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/comments?post=153393"}],"version-history":[{"count":3,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages\/153393\/revisions"}],"predecessor-version":[{"id":153483,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages\/153393\/revisions\/153483"}],"wp:attachment":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/media?parent=153393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\r\n\r\n\r\n\r\n\r\nSupport Center \u2014 Builders24<\/title>\r\n<meta name=\"theme-color\" content=\"#0D1B3E\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Archivo:wght@400;500;600;700;800&family=Archivo+Narrow:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\r\n<style>\r\n\/* Scoped to #b24sp so nothing here can restyle the WordPress site around it. *\/\r\n#b24sp{\r\n --sp-navy:#091430; --sp-orange:#F0A500; --sp-border:rgba(255,255,255,0.18);\r\n --sp-green:#4ADE80; --sp-green-bg:rgba(34,197,94,0.20); --sp-red:#FF8080;\r\n }\r\n#b24sp, #b24sp *{box-sizing:border-box; margin:0; padding:0;}\r\n#b24sp{\r\n font-family:'Archivo Narrow', sans-serif; color:#fff; -webkit-font-smoothing:antialiased;\r\n background-image:linear-gradient(rgba(8,17,40,0.5), rgba(8,17,40,0.65)), url('https:\/\/app.builders24.net\/assets\/support.png');\r\n background-size:cover; background-position:center; background-attachment:fixed; 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Send us your request and our team will get back to you.<\/p>\r\n\r\n <div class=\"sp-layout\">\r\n <div class=\"sp-glass sp-form\" id=\"spFormCard\">\r\n <div id=\"spFormView\">\r\n <div class=\"sp-h2\">Submit a support request<\/div>\r\n <div class=\"sp-hint\">Tell us what's wrong. The more detail you give, the faster we can help.<\/div>\r\n\r\n <div class=\"sp-field\">\r\n <span class=\"sp-lbl\">What is it about? <i>*<\/i><\/span>\r\n <div class=\"sp-cats\" id=\"spCats\" role=\"radiogroup\" aria-label=\"Category\">\r\n <button type=\"button\" class=\"sp-cat sp-on\" role=\"radio\" aria-checked=\"true\" data-cat=\"Orders & Shipping\"><span>\ud83d\ude9a<\/span>Orders & Shipping<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Billing & Payments\"><span>\ud83e\uddfe<\/span>Billing & Payments<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Returns & Refunds\"><span>\u21a9\ufe0f<\/span>Returns & Refunds<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Account & Settings\"><span>\u2699\ufe0f<\/span>Account & Settings<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Business Assistance\"><span>\ud83c\udfe2<\/span>Business Assistance<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Supplier Assistance\"><span>\ud83e\udd1d<\/span>Supplier Assistance<\/button>\r\n <button type=\"button\" class=\"sp-cat\" role=\"radio\" aria-checked=\"false\" data-cat=\"Other\"><span>\ud83d\udcac<\/span>Other<\/button>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"sp-field\">\r\n <label class=\"sp-lbl\" for=\"spSubject\">Subject <i>*<\/i><\/label>\r\n <input class=\"sp-input\" id=\"spSubject\" type=\"text\" maxlength=\"120\" placeholder=\"Briefly, what do you need help with?\">\r\n <\/div>\r\n\r\n <div class=\"sp-field\">\r\n <label class=\"sp-lbl\" for=\"spMessage\">Describe the issue <i>*<\/i><\/label>\r\n <textarea class=\"sp-input\" id=\"spMessage\" maxlength=\"2000\" placeholder=\"What happened, and what did you expect? Include any order, quote or payment number.\"><\/textarea>\r\n <div class=\"sp-count\" id=\"spCount\">0\/2000<\/div>\r\n <\/div>\r\n\r\n <div class=\"sp-err\" id=\"spErr\"><\/div>\r\n <button class=\"sp-btn\" id=\"spSubmit\" type=\"button\">Submit Request<\/button>\r\n <\/div>\r\n\r\n <div class=\"sp-done\" id=\"spDone\" style=\"display:none;\">\r\n <div class=\"sp-tick\">✓<\/div>\r\n <h2>Request received<\/h2>\r\n <p>Thank you. Your reference is <b id=\"spRef\"><\/b>. Our team will reply, and you can follow the conversation in your messages.<\/p>\r\n <div class=\"sp-done-btns\">\r\n <a class=\"sp-btn\" href=\"https:\/\/app.builders24.net\/retail\/messages.html\">View my tickets & messages<\/a>\r\n <button class=\"sp-btn sp-btn-alt\" id=\"spAgain\" type=\"button\">Submit another request<\/button>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <aside class=\"sp-side\">\r\n <div class=\"sp-glass sp-faq\">\r\n <details>\r\n <summary>Contact us in South Africa<\/summary>\r\n <div class=\"sp-faq-body\">\r\n <a class=\"sp-num\" href=\"tel:+27872654009\"><small>SA National Call Center<\/small><b>+27 87 265 4009<\/b><\/a>\r\n <a class=\"sp-num\" href=\"https:\/\/wa.me\/27640015113\" target=\"_blank\" rel=\"noopener\"><small>WhatsApp only<\/small><b>+27 64 001 5113<\/b><\/a>\r\n <\/div>\r\n <\/details>\r\n <details>\r\n <summary>Contact us in Zimbabwe<\/summary>\r\n <div class=\"sp-faq-body\">\r\n <a class=\"sp-num\" href=\"tel:+263786261921\"><small>Call<\/small><b>+263 78 626 1921<\/b><\/a>\r\n <a class=\"sp-num\" href=\"https:\/\/wa.me\/263786261921\" target=\"_blank\" rel=\"noopener\"><small>WhatsApp<\/small><b>+263 78 626 1921<\/b><\/a>\r\n <\/div>\r\n <\/details>\r\n <\/div>\r\n <div class=\"sp-glass sp-card\">\r\n <h3>Already sent a request?<\/h3>\r\n <p>Your tickets, replies and conversations with our team live in your messages.<\/p>\r\n <a class=\"sp-link\" href=\"https:\/\/app.builders24.net\/retail\/messages.html\"><span>Go to my messages<\/span><span>→<\/span><\/a>\r\n <\/div>\r\n <div class=\"sp-glass sp-card\">\r\n <h3>Popular help topics<\/h3>\r\n <p>Pick a topic and we'll set up your request for you.<\/p>\r\n <button class=\"sp-topic\" type=\"button\" data-cat=\"Orders & Shipping\"><div class=\"sp-topic-ic\">\ud83d\ude9a<\/div><div><b>Track my order or shipment<\/b><small>Updates on your deliveries<\/small><\/div><\/button>\r\n <button class=\"sp-topic\" type=\"button\" data-cat=\"Returns & Refunds\"><div class=\"sp-topic-ic\">\u21a9\ufe0f<\/div><div><b>Returns & refunds<\/b><small>Returns and refund requests<\/small><\/div><\/button>\r\n <button class=\"sp-topic\" type=\"button\" data-cat=\"Billing & Payments\"><div class=\"sp-topic-ic\">\ud83e\uddfe<\/div><div><b>Invoices & payments<\/b><small>Billing and payment help<\/small><\/div><\/button>\r\n <\/div>\r\n <\/aside>\r\n <\/div>\r\n<\/div>\r\n\r\n<\/div>\r\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/@supabase\/supabase-js@2\"><\/script>\r\n<script src=\"https:\/\/app.builders24.net\/guest-cart.js\"><\/script>\r\n<script src=\"https:\/\/app.builders24.net\/b24app.js\"><\/script>\r\n<script>\r\n(async function(){\r\n var $ = function(id){ return document.getElementById(id); };\r\n var category = 'Orders & Shipping';\r\n\r\n \/\/ No forced redirect: the page always loads. A login is only asked for when someone submits a request.\r\n var session = null;\r\n try { var res = await sb.auth.getSession(); session = res && res.data && res.data.session; } catch (e) {}\r\n var uid = session ? session.user.id : null;\r\n if (typeof updateCartBadge === 'function') updateCartBadge();\r\n\r\n function pick(cat){\r\n category = cat;\r\n document.querySelectorAll('.sp-cat').forEach(function(b){\r\n var on = b.getAttribute('data-cat').replace(\/&\/g,'&') === cat;\r\n b.classList.toggle('sp-on', on);\r\n b.setAttribute('aria-checked', on ? 'true' : 'false');\r\n });\r\n }\r\n document.querySelectorAll('.sp-cat').forEach(function(b){ b.onclick = function(){ pick(b.getAttribute('data-cat').replace(\/&\/g,'&')); }; });\r\n document.querySelectorAll('.sp-topic').forEach(function(b){\r\n b.onclick = function(){\r\n pick(b.getAttribute('data-cat').replace(\/&\/g,'&'));\r\n $('spFormCard').scrollIntoView({ behavior:'smooth', block:'start' });\r\n setTimeout(function(){ $('spSubject').focus({ preventScroll:true }); }, 350);\r\n };\r\n });\r\n $('spMessage').addEventListener('input', function(){ $('spCount').textContent = this.value.length + '\/2000'; });\r\n\r\n $('spSubmit').onclick = async function(){\r\n var btn = this, err = $('spErr');\r\n var subject = $('spSubject').value.trim(), message = $('spMessage').value.trim();\r\n err.textContent = '';\r\n if (!subject) { err.textContent = 'Please enter a subject.'; $('spSubject').focus(); return; }\r\n if (!message) { err.textContent = 'Please describe the issue.'; $('spMessage').focus(); return; }\r\n if (!uid) { err.innerHTML = 'Please <a href=\"https:\/\/app.builders24.net\/login.html?redirect_to=' + encodeURIComponent('\/support.html') + '\" style=\"text-decoration:underline;font-weight:800;\">log in or create an account<\/a> to submit a request. You can also use the numbers above.'; return; }\r\n btn.disabled = true; btn.textContent = 'Submitting\u2026';\r\n var r = await sb.from('support_tickets').insert({ user_id:uid, subject:subject, message:message, category:category }).select('id').single();\r\n btn.disabled = false; btn.textContent = 'Submit Request';\r\n if (r.error || !r.data) { err.textContent = 'Your request could not be submitted. Please try again.'; return; }\r\n $('spRef').textContent = '#' + String(r.data.id).slice(0,8).toUpperCase();\r\n $('spFormView').style.display = 'none';\r\n $('spDone').style.display = '';\r\n $('spFormCard').scrollIntoView({ behavior:'smooth', block:'start' });\r\n };\r\n\r\n $('spAgain').onclick = function(){\r\n $('spSubject').value = ''; $('spMessage').value = ''; $('spCount').textContent = '0\/2000'; $('spErr').textContent = '';\r\n $('spDone').style.display = 'none';\r\n $('spFormView').style.display = '';\r\n $('spSubject').focus();\r\n };\r\n})();\r\n<\/script>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Center \u2014 Builders24 Home › Support Center Support Center Having a problem or need a hand? Send us your request and our team will get back to you. Submit a support request Tell us what’s wrong. The more detail you give, the faster we can help. What is it about? * \ud83d\ude9aOrders & Shipping \ud83e\uddfeBilling & Payments \u21a9\ufe0fReturns & Refunds \u2699\ufe0fAccount & Settings \ud83c\udfe2Business Assistance \ud83e\udd1dSupplier Assistance \ud83d\udcacOther Subject * Describe the issue * 0\/2000 Submit Request ✓ Request received Thank you. Your reference is . Our team will reply, and you can follow the conversation in your messages. View my tickets & messages Submit another request Contact us in South Africa SA National Call Center+27 87 265 4009 WhatsApp only+27 64 001 5113 Contact us in Zimbabwe Call+263 78 626 1921 WhatsApp+263 78 626 1921 Already sent a request? Your tickets, replies and conversations with our team live in your messages. Go to my messages→ Popular help topics Pick a topic and we’ll set up your request for you. \ud83d\ude9aTrack my order or shipmentUpdates on your deliveries \u21a9\ufe0fReturns & refundsReturns and refund requests \ud83e\uddfeInvoices & paymentsBilling and payment help<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-153393","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages\/153393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/comments?post=153393"}],"version-history":[{"count":3,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages\/153393\/revisions"}],"predecessor-version":[{"id":153483,"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/pages\/153393\/revisions\/153483"}],"wp:attachment":[{"href":"https:\/\/builders24.net\/zw\/wp-json\/wp\/v2\/media?parent=153393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}