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Frequently Asked
Common Questions
Quick answers to the most common support queries.
How do I get a quote for a construction service?
Visit our Request a Quote page at builders24.net/quote and fill in your project details. Our team will review and respond within 1 business day.
How long does delivery take for materials?
Delivery times vary by country and product. Standard delivery is 3–7 business days within South Africa. International deliveries may take 7–21 business days. You'll receive a tracking number once your order ships.
What is the returns policy?
We accept returns within 14 days of delivery for unused items in original packaging. Submit a ticket under the Returns & Refunds category to initiate a return. Refunds are processed within 5–7 business days of receiving the returned item.
How do I track my order?
Once your order ships you'll receive a tracking number by email. You can also log into your account at builders24.net/account to view order status in real time.
How do I apply as a contractor?
Visit builders24.net/contractors/apply to complete our contractor application. We review applications within 5 business days. If approved you'll be invited to complete our onboarding process.
What import services do you offer?
Builders24 Imports handles B2B wholesale and import procurement of building materials and construction supplies. Visit builders24imports.com for a full catalogue and pricing. For support with an existing import order submit a ticket under Import Services.
How do export services work?
Builders24 Exports handles the sourcing and export of African produce and construction products. Visit builders24distribution.com for more information or submit a ticket under Export Services to discuss your requirements.
How do I report a problem with a completed job?
Submit a ticket under the relevant service category (e.g. Plumbing, Electrical, Roofing). Include your job reference number, photos if possible and a description of the issue. Our team will review and arrange a remedy within 2 business days.
What payment methods do you accept?
We accept PayFast (ZAR), PayPal (USD/GBP/EUR) and EFT bank transfer. Payment terms for large projects are agreed upfront. For billing queries submit a ticket under Billing & Payments.
How do I update my account details?
Log into your account at builders24.net/account to update your name, email, phone number and address. If you're having trouble accessing your account submit a ticket under My Account.
Still need help?
Our support team is ready to assist you.
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