Privacy Policy
Effective Date: June 2025
Introduction
Builders24 Group (“Builders24”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information obtained through our website, services, applications, communications, and business operations.
By accessing or using Builders24 services, websites, or platforms, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Builders24 Group is a construction, infrastructure, procurement, logistics, distribution, imports, exports, retail, and home services organization operating across multiple markets and jurisdictions.
Our services may include:
- Construction Services
- Residential Construction
- Commercial Construction
- Industrial Construction
- Infrastructure Development
- Property Maintenance
- Home Services
- Building Materials Supply
- Hardware Retail
- Logistics and Distribution
- Procurement Services
- Import and Export Services
- Digital Services and Online Platforms
Information We Collect
We may collect the following information:
Personal Information
- Full name
- Company name
- Email address
- Telephone number
- Physical address
- Billing address
- Delivery address
Business Information
- Company registration details
- Tax information
- Procurement requirements
- Project information
- Service requests
Transaction Information
- Quotations
- Orders
- Invoices
- Payment records
- Purchase history
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and analytics data
Communications
- Emails
- Contact form submissions
- Customer support requests
- Feedback and survey responses
How We Collect Information
Information may be collected when you:
- Visit our website
- Request a quotation
- Submit an enquiry
- Register an account
- Purchase products or services
- Contact our support team
- Subscribe to newsletters or updates
- Participate in surveys or promotions
We may also receive information from suppliers, contractors, partners, and publicly available sources where permitted by law.
How We Use Your Information
We use information to:
- Provide products and services
- Process quotations and orders
- Deliver materials and goods
- Manage construction and infrastructure projects
- Communicate with customers and suppliers
- Verify identities and transactions
- Improve website functionality and user experience
- Conduct business analysis and reporting
- Detect fraud and maintain security
- Meet legal and regulatory obligations
- Respond to enquiries and support requests
Marketing Communications
We may send communications relating to:
- New services
- Product updates
- Industry information
- Promotional campaigns
- Company announcements
You may unsubscribe from marketing communications at any time using the instructions included in the communication or by contacting us directly.
Cookies and Tracking Technologies
Builders24 uses cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Measure website traffic
- Analyze visitor behavior
- Enhance security
Most web browsers allow you to control or disable cookies through browser settings.
Information Sharing
Builders24 does not sell personal information.
We may share information with:
Group Companies
Builders24 subsidiaries, divisions, affiliates, and associated entities where necessary to provide services and support business operations.
Service Providers
Trusted third parties including:
- Contractors
- Subcontractors
- Suppliers
- Logistics providers
- Technology providers
- Hosting providers
- Payment processors
- Professional advisers
Legal and Regulatory Authorities
Where required by law, court order, regulatory obligation, or to protect the rights, property, and safety of Builders24, our customers, or others.
International Data Transfers
Because Builders24 operates across multiple countries, personal information may be transferred, processed, or stored in jurisdictions outside your country of residence.
We take reasonable measures to ensure personal information remains protected when transferred internationally.
Data Security
Builders24 implements appropriate technical, administrative, and organizational measures designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver services
- Complete transactions
- Maintain business records
- Resolve disputes
- Comply with legal obligations
- Enforce agreements
Retention periods may vary depending on applicable legal and operational requirements.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to certain uses of your information
- Request a copy of your data
- Withdraw consent where consent is the legal basis for processing
To exercise these rights, please contact us using the details below.
Third-Party Websites
Our website may contain links to external websites operated by third parties. Builders24 is not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites.
Children’s Privacy
Builders24 services are intended for individuals aged 18 years and older and for business entities. We do not knowingly collect personal information from children without appropriate parental or legal consent where required by law.
Changes to This Privacy Policy
Builders24 may update this Privacy Policy periodically to reflect changes in our business operations, services, legal obligations, or technology.
Any updates will be published on this page with a revised effective date.
Contact Us
For questions regarding this Privacy Policy or the processing of your personal information, please contact:
Builders24 Group
Website: builders24.net
Email: privacy@builders24.net
For privacy-related requests, please provide sufficient information to help us verify your identity and process your request efficiently.
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